Support Plans . . .
- Full Contract
Yes, we meaning full, we cover everything, everything accept the new thing you add. Other than that we base our Full Contract support upon how many computers and how many servers. Yes, it's just that simple.
- Maintenance Contract
This is very simple we charge a flat monthly fee for how ever many computers you have up to 10 computers total. When you reach the 11th computer then you move up to the next flat service fee level. So, now your asking OK, that seems fair but what does that cover and how much does it cost?
That covers all of your updates, server maintenance, reboots, reviewing the events logs and server services. You know like checking the oil, tire pressure, making sure the Tires get rotated, the air filter get's reviewed, windshield whispers and so on. You get the idea.
How much does it cost? You have to call and ask. :)
- Hourly Time
Yes, we charge by the hour, yes every one else does too. But Zepublic bills based upon 15 minute intervals and no we do not sit there and watch the windows updates install with the meter running either.